Required Experience (Minimum): 3+ Years of Product Documentation Specialist experience.

Work Location: Gurugram / Gurgaon

Qualification: Any Graduation/Post-Graduation degree, preferably in English, and Engineering, or a related field.

Role & Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers.
• Work with team members across design, engineering, product, research, marketing, and customer service to build a world-class user experience documents.
• Prepare and present rough drafts to internal teams and key stakeholders.
• Document user-friendly interface text, user installation manuals, online help, web help, product features, terms & conditions and application help content for software.
• Create tutorials to help end-users and clients to use the product.
• Develop content that clearly illustrates how the product functions.
• Write clear and concise content (including labels, navigational elements, interface language, accessibility content, and editorial advice) for an audience of designers, developers, product owners, and users.
• Ensure tone, clarity, and flow of the content across all the platforms are consistent with our user guidelines and enhance the usability of our product.
• Create a compelling copy to build simple and elegant experiences for complex features.
• Develop user instructions, FAQ, and help content for mobile/desktop application and website.
• Refurbish documents with the latest updates, feature releases, and modifications of the product.
• Project management skills to keep the entire UX process running smoothly.

Required Skill-Set

• An excellent communicator with written and verbal communication skills in English that can be adapted as per the needs of a specific audience, subject and delivery medium.
• Basic understanding of SDLC, software development, and domain, including markets, trends, and business drivers – across IT and business domains.
• Well-versed in Google Suite and Microsoft Office applications (primarily Microsoft Word, Excel, and PowerPoint).
• Strong work ethic, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities.
• Extremely detail-oriented and organized.
• Curious and creative thinker.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Basic knowledge of coding languages like Javascript, CSS, Python etc. will be an added advantage.
• Should have knowledge of documentation publishing softwares like Notion, Confluence, Adobe RoboHelp, WordPress, Whatfix, etc.